Shipping policy
Free Shipping Across Saudi Arabia
We are pleased to offer FREE SHIPPING (0 SAR) on all orders delivered within the Kingdom of Saudi Arabia.
There are no additional shipping charges at checkout for standard delivery.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation message with tracking information, where available.
Delivery Time
Standard delivery within Saudi Arabia usually takes approximately:
2–5 business days
Delivery times may vary depending on your city, location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Remote areas may require additional delivery time.
Delivery Areas
We currently offer delivery throughout the Kingdom of Saudi Arabia, subject to courier service availability in the customer's area.
Order Tracking
Once your order has been shipped, we may provide you with a tracking number or delivery update through SMS, WhatsApp, email, or other available communication channels.
You can use the tracking information to follow the status of your shipment.
Delivery Address
Please make sure that your name, mobile number, city, district, street address, and other delivery information are correct when placing your order.
We are not responsible for delivery delays caused by an incorrect or incomplete address provided by the customer.
If you need to change your delivery address, please contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made once the order has been shipped.
Failed Delivery Attempts
If the courier is unable to deliver the order because the customer is unavailable or the provided address/contact information is incorrect, the courier may attempt to contact the customer or arrange another delivery attempt.
Customers should respond to courier calls or messages to avoid unnecessary delays.
Delayed Orders
Although we aim to deliver all orders within the estimated delivery period, unexpected delays may occasionally occur due to circumstances such as severe weather, public holidays, courier disruptions, or other events beyond our reasonable control.
If your order has been significantly delayed, please contact our customer service team and we will assist you.
Damaged or Incorrect Orders
Please check your order when you receive it.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the item and packaging.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable Saudi regulations.
Delivery Confirmation
Customers are encouraged to inspect their shipment and ensure that the products received match their order before confirming receipt with the delivery representative.